Cart is empty Refund Policy
A straightforward guide to returning your Marlow Lane order.
Our Returns Approach
We want you to feel comfortable ordering from Marlow Lane. If an item is not right for you, eligible purchases may be returned in accordance with the conditions set out below.
Return Period
Eligible items may be returned within 14 days of delivery. The return must be sent within the applicable return period and the item must meet the return conditions outlined below.
Return Conditions
Returned items should be in their original condition and suitable for resale.
- Items should be unworn and unused.
- Original labels and tags should remain attached where provided.
- Items should be returned in suitable protective packaging.
- Items must not show marks, damage, washing or alterations.
- Any accessories supplied with the item should be included.
We recommend taking reasonable care when trying on garments to avoid marks, damage or other changes to the original condition.
How to Request a Return
To request a return, please contact Marlow Lane customer support at:
help@marlowlane.onlinePlease include your order number and the item or items you would like to return. Our customer support team will provide the relevant return instructions.
Refund Processing Time
Once your returned item has been received and checked, eligible refunds will normally be processed within 3 business days.
The refund will normally be made to the original payment method used for the order.
Once the refund has been processed, the time required for the funds to appear in your account may vary depending on your bank or payment provider.
Items That Cannot Be Accepted
We may be unable to accept a return where an item has been worn, used, washed, damaged, altered or returned in a condition that is not suitable for resale, except where applicable consumer rights provide otherwise.
If an item arrives damaged or there is an issue with the product received, please contact us as soon as reasonably possible so that we can review the matter.
Return Delivery
Unless an item is faulty, incorrect or otherwise requires a different arrangement under applicable consumer rights, return delivery costs are normally the responsibility of the customer.
We recommend using a tracked delivery service and keeping proof of postage until the return has been completed.
Faulty or Incorrect Items
If you receive an item that is faulty, damaged on arrival or different from the item ordered, please contact us at help@marlowlane.online with your order number and details of the issue.
We will review the matter and provide the appropriate next steps.
Exchanges
We do not automatically reserve replacement items while a return is being processed. If you require a different size or another item, you may place a new order separately.
Statutory Rights
This policy does not affect any rights you may have under applicable consumer protection legislation. Where a statutory right provides a different remedy or timeframe, that right will apply.
Contact Us
For questions about returns or refunds, please contact Marlow Lane customer support.
Contact Customer Support