Terms & Conditions

Website Use

The Marlow Lane website is provided for personal and lawful use. You agree to use the website in a way that does not interfere with its operation or attempt to gain unauthorised access to any part of the website or its systems.

You must not use the website for unlawful purposes, to introduce harmful material, or to interfere with the security or normal operation of the website.

Products & Information

Marlow Lane takes reasonable care to ensure that product descriptions, images, colours, sizes and other information shown on the website are presented as accurately as reasonably possible.

Product colours may appear slightly different depending on your device or screen settings.

Product measurements, fit information, materials and care instructions are provided where applicable on the relevant product page.

Customers should review the available product information before placing an order.

Prices & Payment

Product prices are displayed on the website before an order is placed. Any applicable delivery charges will be shown during the checkout process.

Prices may be changed from time to time. A price change will not affect an order that has already been accepted at the displayed price.

Payment must be successfully authorised before an order can be processed.

Orders

When you place an order, you are making a request to purchase the selected products.

An order confirmation may be sent to the email address provided during checkout. This confirmation acknowledges receipt of your order and does not necessarily mean that the order has been accepted.

An order is accepted when Marlow Lane confirms that the products are available and the order can be fulfilled.

If an order cannot be fulfilled, we will contact you using the details provided with the order and any payment taken for an unavailable order will be handled in accordance with applicable requirements.

Product Availability

Products shown on the website are subject to availability.

We may limit the quantity of a particular product available for purchase or remove products from the website when necessary.

Where a product becomes unavailable after an order has been placed, we will contact you regarding the available options.

Delivery

Delivery options and applicable charges are displayed during checkout or within our Shipping Policy.

Delivery estimates are provided as guidance and may be affected by circumstances outside our reasonable control.

Customers are responsible for providing accurate delivery information at checkout.

Further information about dispatch, delivery times and delivery arrangements can be found in our Shipping Policy.

Returns & Refunds

Returns and refunds are handled in accordance with our Refund Policy and applicable UK consumer law.

Customers should review the Refund Policy before returning a product, including the applicable return period and product condition requirements.

Where a refund is approved, it will normally be issued using the original payment method, subject to the applicable processing times.

Nothing in these terms limits or removes any statutory rights that apply to consumers.

Intellectual Property

Unless otherwise stated, the content displayed on the Marlow Lane website, including text, graphics, logos, photographs, layouts and other original material, belongs to or is used by Marlow Lane with appropriate rights.

Website content must not be copied, reproduced, distributed, modified or commercially used without appropriate permission.

Third-Party Services

The website may rely on third-party services to support functions such as payment processing, delivery, website operation, analytics or other technical services.

Such services may operate under their own terms and privacy policies where applicable.

Liability

Nothing in these terms excludes or limits liability where doing so would not be permitted under applicable law.

Marlow Lane is not responsible for temporary website unavailability, technical interruptions or circumstances outside our reasonable control.

These terms do not affect your statutory consumer rights.

Privacy

Personal information provided through the website is handled in accordance with our Privacy Policy.

Please review the Privacy Policy for information about how personal information is collected, used, stored and protected.

Changes to These Terms

We may update these Terms & Conditions when necessary to reflect changes to our website, services, products or applicable requirements.

The current version published on this website will apply to future use of the website and future orders.